# CyberDefenders Help Center > CyberDefenders Help Center ## CyberRange - [CyberRange Getting Started](https://help.cyberdefenders.org/en/articles/9886715-cyberrange-getting-started.md): Learn how to start with CyberRange, choose beginner-friendly labs, compare lab types, filter content, and find hints, walkthroughs, and community help. - [Your First CyberRange Lab](https://help.cyberdefenders.org/en/articles/9978762-your-first-cyberrange-lab.md): Complete your first CyberRange lab, launch the cloud machine, use available learning resources, join community support, and enable clipboard access. - [CyberRange Free vs Pro Labs](https://help.cyberdefenders.org/en/articles/8933649-cyberrange-free-vs-pro-labs.md): Compare CyberRange Free and Pro labs, including browser access, advanced scenarios, server regions, regular updates, and subscription features. - [CyberRange Active vs Retired Labs](https://help.cyberdefenders.org/en/articles/8933551-cyberrange-active-vs-retired-labs.md): Understand active and retired CyberRange labs, including hints, walkthroughs, Educational Mode, learning benefits, and leaderboard points. - [CyberRange Lab Categories](https://help.cyberdefenders.org/en/articles/9147245-cyberrange-lab-categories.md): Explore CyberRange lab categories, including threat hunting, endpoint and network forensics, malware analysis, threat intelligence, and cloud forensics. - [CyberRange Free Trial Labs](https://help.cyberdefenders.org/en/articles/9544344-cyberrange-free-trial-labs.md): Learn how CyberRange Trial Labs provide limited free access to selected Pro labs and how to use your available cloud-machine time. - [CyberRange Leaderboard](https://help.cyberdefenders.org/en/articles/8762544-cyberrange-leaderboard.md): Learn how CyberRange leaderboard points, rankings, tie-breakers, lab retirement, and weekly and monthly leaderboards work. - [CyberRange Streaks](https://help.cyberdefenders.org/en/articles/8945363-cyberrange-streaks.md): Learn how CyberRange streaks are earned, displayed, reset, and protected with the Streak Freeze feature. - [CyberRange Lab Machine Termination](https://help.cyberdefenders.org/en/articles/9559844-cyberrange-lab-machine-termination.md): Understand why CyberRange lab machines may terminate automatically and what to do when inactivity, resource limits, or session duration ends a lab. - [Submit CyberRange Lab Walkthroughs](https://help.cyberdefenders.org/en/articles/8938030-submit-cyberrange-lab-walkthroughs.md): Learn how to submit written or video walkthroughs for retired CyberRange labs and follow the required content and quality guidelines. - [Available Lab Server Regions](https://help.cyberdefenders.org/en/articles/16188434-available-lab-server-regions.md): See the available CyberRange Pro Lab server regions, including Singapore, Frankfurt, and North Virginia, and how to choose the best region for lower latency. - [CyberRange Pro Subscription](https://help.cyberdefenders.org/en/articles/8933951-cyberrange-pro-subscription.md): Explore CyberRange Pro features, including advanced browser-based labs, multiple server regions, new content, Discord access, and subscriber benefits. - [CyberRange Refund Policy](https://help.cyberdefenders.org/en/articles/8819884-cyberrange-refund-policy.md): Review CyberRange refund eligibility, monthly and annual subscription rules, cancellation steps, processing times, and refund-request requirements. ## CyberDefenders Certifications - [How to Get Certified](https://help.cyberdefenders.org/en/articles/14818485-how-to-get-certified.md): Choose between Exam Only or Course + Exam Bundle to get CyberDefenders certified. Both lead to the same exam, certificate, and Credly digital badge. - [Course Access Policy](https://help.cyberdefenders.org/en/articles/14820321-course-access-policy.md): Learn how long certification course access lasts, what it includes, and how extensions, grace periods, and re-enrollment work. - [Course Enrollment](https://help.cyberdefenders.org/en/articles/8948425-course-enrollment.md): Learn what happens after payment, how to submit enrollment details, activate training, access your course dashboard, and link Discord. - [Exam Attempts and Retakes](https://help.cyberdefenders.org/en/articles/14820689-exam-attempts-and-retakes.md): Review included exam attempts, expiration dates, retake waiting periods, additional attempts, passing criteria, and certification validity. - [Certification Lab Requirements](https://help.cyberdefenders.org/en/articles/13158092-certification-lab-requirements.md): Prepare for certification labs by reviewing internet restrictions, processing delays, clipboard setup, browser guidance, and issue reporting. - [Study Plan and Exam Readiness](https://help.cyberdefenders.org/en/articles/13990297-study-plan-and-exam-readiness.md): Follow the 12-week CCDL1 and CCDL2 study plans, weekly goals, readiness scoring, and guidance for taking the exam early. - [Exam Rules and Support](https://help.cyberdefenders.org/en/articles/8926130-exam-rules-and-support.md): Review exam requirements, prohibited conduct, technical support, issue reporting, misconduct rules, and CCDL2 answer guidance. - [Certification Validity, Expiry & Renewal](https://help.cyberdefenders.org/en/articles/14499272-certification-validity-expiry-renewal.md): Learn how long CyberDefenders certifications stay valid, how to recertify before expiration by retaking the exam or submitting CPE credits, and what to do if your certification has already expired. - [Certification Installment Plan](https://help.cyberdefenders.org/en/articles/8934044-certification-installment-plan.md): Find out whether installment payments are available for CyberDefenders certifications and what the required full payment includes. - [Claiming CPE Credits with Other Vendors](https://help.cyberdefenders.org/en/articles/10031586-claiming-cpe-credits-with-other-vendors.md): Learn how to claim CPE or CEU credits for CCDL1 and CCDL2 with major cybersecurity certification providers. - [Weekly Leaderboard](https://help.cyberdefenders.org/en/articles/16782225-weekly-leaderboard.md): These updates take effect on Wednesday, Dec 10th, 2025 - [CCDL1 Passing score, Grading, Feedback and Rewards](https://help.cyberdefenders.org/en/articles/13559832-ccdl1-passing-score-grading-feedback-and-rewards.md): Review the CCDL1 passing score, how results are reported, feedback limitations, digital badges, and community rewards. - [CCDL1 Exam Outline](https://help.cyberdefenders.org/en/articles/14880875-ccdl1-exam-outline.md): Review the CCDL1 exam format, duration, questions, passing score, domain weights, assessed skills, and experience requirements. - [CCDL2 Training Overview](https://help.cyberdefenders.org/en/articles/8922969-ccdl2-training-overview.md): Discover who CCDL2 is for, its prerequisites, curriculum, hands-on labs, exam attempts, CPE credits, syllabus, and tools. - [CCDL2 Core vs Optional Modules](https://help.cyberdefenders.org/en/articles/11679964-ccdl2-core-vs-optional-modules.md): Understand which CCDL2 modules are core or optional, what appears on the exam, how progress is tracked, and how to prioritize your studies. - [CCDL2 Exam Format and Domains](https://help.cyberdefenders.org/en/articles/8926108-ccdl2-exam-format-and-domains.md): Review the CCDL2 exam duration, browser-based environment, practical question format, covered domains, and open-book policy. - [CCDL2 Passing Score, Grading, Feedback, and Rewards](https://help.cyberdefenders.org/en/articles/8926133-ccdl2-passing-score-grading-feedback-and-rewards.md): Review the CCDL2 passing score, Capstone Lab bonus, manual grading timeline, domain feedback, badges, and community rewards. ## For Users - [Lab Hints and Walkthrough Policy](https://help.cyberdefenders.org/en/articles/8927048-lab-hints-and-walkthrough-policy.md): Learn where hints and walkthroughs are permitted for CyberRange and certification labs and why active labs require independent work. - [Lab Connection Troubleshooting](https://help.cyberdefenders.org/en/articles/8931859-lab-connection-troubleshooting.md): Troubleshoot browser-based lab freezes, unexpected logouts, latency, extensions, VPNs, network problems, and reconnection issues. - [CyberRange Browser Lab Guide](https://help.cyberdefenders.org/en/articles/8944979-cyberrange-browser-lab-guide.md): Learn how to launch CyberRange browser-based labs, choose a server region, use the lab controls, and enable clipboard access. - [Troubleshooting Missing Verification \(OTPs\)](https://help.cyberdefenders.org/en/articles/10758872-troubleshooting-missing-verification-otps.md): Fix missing CyberDefenders verification emails and OTPs by checking your address, spam folder, business filters, and domain allowlist. - [How to Report a Bug](https://help.cyberdefenders.org/en/articles/12402363-how-to-report-a-bug.md): Learn how to record a CyberDefenders bug with JAM, capture useful details, submit the recording, and notify support. - [Fix Security Verification Failed](https://help.cyberdefenders.org/en/articles/10767559-fix-security-verification-failed.md): Resolve the Security Verification Failed error by checking your network, browser, extensions, cache, and security-service access. - [Billing, Plans, and Invoices](https://help.cyberdefenders.org/en/articles/8932316-billing-plans-and-invoices.md): Learn how to manage your CyberDefenders plan, payment methods, invoices, receipts, subscriptions, renewal dates, and billing details. - [Accepted Payment Methods](https://help.cyberdefenders.org/en/articles/8913766-accepted-payment-methods.md): Review accepted cards, Stripe processing, international transaction requirements, unsupported payment methods, and troubleshooting steps. - [Discounts and Offers](https://help.cyberdefenders.org/en/articles/8924016-discounts-and-offers.md): Understand CyberDefenders discount policies, yearly subscription savings, and available student offers for CCDL1 and CyberRange Pro. - [Student Discount](https://help.cyberdefenders.org/en/articles/8698393-student-discount.md): Learn who qualifies for the CyberDefenders student discount, how verification works, which products are eligible, and what limitations apply. ## For Enterprises - [Configuring Single- Sign-On \(SSO\) for your team](https://help.cyberdefenders.org/en/articles/11456512-configuring-single-sign-on-sso-for-your-team.md): Configure CyberDefenders SSO for your team with Microsoft Entra ID, Google Workspace, or Okta and activate it in the Enterprise Dashboard. ## CyberDefenders Community - [CyberDefenders Social Links](https://help.cyberdefenders.org/en/articles/8913896-cyberdefenders-social-links.md): Find official CyberDefenders social and community accounts, including LinkedIn, Discord, YouTube, Reddit, GitHub, Facebook, and X. - [Contact CyberDefenders Support](https://help.cyberdefenders.org/en/articles/8921355-contact-cyberdefenders-support.md): Learn how to contact CyberDefenders Support, what information to include, expected response times, and which requests the team handles. - [Linking Your Discord Account](https://help.cyberdefenders.org/en/articles/8698349-linking-your-discord-account.md): Learn how to join the CyberDefenders Discord server, link your account, unlock roles, and access specialized community channels. ## Policies - [Certification Appeals Policy](https://help.cyberdefenders.org/en/articles/14804882-certification-appeals-policy.md): Learn how to appeal a CyberDefenders certification decision, what evidence to submit, applicable deadlines, and how the review process works. - [Certification Complaints Policy](https://help.cyberdefenders.org/en/articles/14805246-certification-complaints-policy.md): Learn how to submit a formal certification complaint, required information, deadlines, investigation steps, and resolution timelines.