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Exam Rules and Support

Updated over a week ago

Exam Rules and Support

To ensure a smooth experience while maintaining the integrity of all Certified CyberDefender certifications, all exam participants must follow these guidelines:

Technical Requirements

  • Use Google Chrome in Incognito mode with no extensions installed for the best exam experience.

  • Ensure a stable internet connection throughout the exam. Wired connections are preferred.


Issue Reporting

  • If you encounter technical issues, use the Reset Labs button in the exam environment first.

  • If the issue persists, follow the Lab Troubleshooting Guide to rule out browser or connection problems.

  • For unresolved issues, contact [email protected].

  • Kindly include screenshots along with a detailed explanation so we can investigate effectively.


Exam Conduct

  • Complete all work independently and honestly.

  • Using AI tools (e.g., ChatGPT) or receiving help from anyone during the exam is considered cheating.

  • Any sessions flagged by the anti-cheating system will be automatically disqualified and may result in a ban from re-attempting the exam.


Answering Questions (for CCD only)

  • Write out your approach for each question. Partial points are possible.

  • If you don’t know the answer, enter “N/A” instead of leaving it blank.


Following these rules ensures a smooth and fair exam experience for everyone.

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