Exam Rules and Support
To ensure a smooth experience while maintaining the integrity of all Certified CyberDefender certifications, all exam participants must adhere to the following guidelines:
Technical Requirements:
A stable and reliable internet connection is essential. A wired connection is recommended over WiFi to minimize disruptions.
Use Google Chrome in Incognito mode with no browser extensions installed to prevent interference with the exam environment.
Issues Reporting:
If you experience a technical issue during the exam, please try the Reset Labs button first, as it often resolves most problems.
If the issue persists, follow the steps in our detailed Lab Troubleshooting Guide to rule out browser or connection issues.
For unresolved issues after completing the steps above, contact support asynchronously via email at exam-support. Response times may vary.
Please include screenshots and a detailed explanation to help us investigate more effectively.
Honesty and Integrity:
All work must be completed independently and honestly.
Any form of cheating or plagiarism will result in immediate failure and may lead to a ban from future attempts.
By following these guidelines, you can help ensure a seamless exam experience.