To ensure a smooth experience while maintaining the integrity of all Certified CyberDefender certifications, all exam participants must follow these guidelines:
Technical Requirements
Use Google Chrome in Incognito mode with no extensions installed for the best exam experience.
Ensure you have a stable internet connection throughout the exam
A wired connection is recommended when possible
Issue Reporting
If you encounter technical issues, use the Reset Labs button in the exam environment first.
If the issue persists, follow the Lab Troubleshooting Guide to rule out browser or connection problems.
If the problem remains unresolved, contact [email protected].
When reaching out, please include:
Screenshots of the issue
A detailed explanation of what happened
This information helps our team investigate and assist more efficiently.
Exam Conduct
To maintain fairness and certification integrity, all candidates are expected to complete the exam independently and honestly.
Please note:
Using AI tools (for example, ChatGPT) during the exam is not allowed
Receiving help from another person during the exam is considered cheating
Sessions flagged by our anti-cheating systems may be automatically disqualified and may result in restrictions on future attempts
Exam notes, answers, and materials must remain private
Sharing, distributing, or selling exam content, including after completing the exam, is considered a violation of policy and may lead to certification revocation
Answering Questions (for CCDL2 only)
Clearly explain your investigation approach for each question
Partial points may be awarded where applicable
If you do not know an answer, enter "N/A" instead of leaving the response blank
Reporting Exam Misconduct or Cheating
Maintaining the value and integrity of CyberDefenders certifications is a shared responsibility.
If you become aware of individuals attempting to buy, sell, distribute, or solicit exam materials, we encourage you to report it.
Examples include:
Soliciting, purchasing, or selling exam questions, answers, or notes
Sharing exam content in written, verbal, or digital form
Attempting to impersonate another candidate
Taking an exam on behalf of someone else
Receiving assistance during an exam
Discussing specific exam questions publicly
To report a violation, contact [email protected] and include:
Relevant profile links
Screenshots or supporting evidence
All reports are reviewed by our certification and security teams, and confidentiality will be maintained whenever possible.
Consequences of Policy Violations
Possible consequences may include:
Immediate or pending exam attempt/exam disqualification
Revocation of previously CyberDefenders certifications
Permanent restrictions from future CyberDefenders exams and platform access
Legal action, where applicable
We appreciate community members who help us preserve the value of our certifications for everyone who earns them honestly.
Following these rules ensures a smooth and fair exam experience for everyone.