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How to Report a Bug

Quick guide to record your screen with JAM and report bugs to our support team.

Updated this week


Recording a bug with JAM is simple and helps our team understand and fix issues faster. Follow these easy steps:​
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Step 1: Click the JAM Link

Click on the recording link or any JAM recording link provided by our support team. This will open JAM in a new browser tab.
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Step 2: Choose Your Recording Settings

You'll see the "Get ready to record" screen with two options:

  • Screen + voice: Records your screen with audio commentary (recommended if you want to explain the issue)

  • Screen only: Records just your screen without audio


Select your preferred option, then click "Start Recording".
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Step 3: Select What to Share

Your browser will ask what you want to share with JAM:

  • Chrome Tab: Share only a specific browser tab

  • Window: Share a specific application window

  • Entire Screen: Share your complete screen (recommended)

Choose the appropriate option for demonstrating your bug, then click "Share".
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Step 4: Record Your Bug

Once recording starts, you'll see a notification at the top of your screen showing "Sharing this tab to recorder.jam.dev" or similar.
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Now demonstrate the bug:

  1. Navigate to where the issue occurs

  2. Show the steps that cause the problem

  3. Capture the bug in action

Step 5: Stop Recording

When you're finished demonstrating the bug, stop the recording by either:

  • Clicking "Stop sharing" in the browser notification bar at the top

  • OR returning to the JAM tab and clicking "Stop recording"


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Step 6: Submit Your Recording

After stopping, you'll see the JAM submission screen with:

  • A preview of your recording

  • "Submit recording" button

  • "Try again" option if you want to re-record


If you're happy with your recording, click "Submit recording".
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Step 7: Wait for Upload

JAM will process and upload your recording. You'll see a "Thank you!" message when it's complete, along with "We saved your recording. You can close this tab now."


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Step 8: Confirm in Support Chat

Once you see the "Thank you!" confirmation, return to your support conversation and type "Done" to let us know your recording has been submitted successfully.
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Tips for Better Bug Reports:

  • Go slowly: Take your time demonstrating each step

  • Show the full process: Start from before the bug occurs and show the complete flow

  • Include context: Show relevant browser tabs, error messages, or settings
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Having Trouble?

If you encounter any issues with JAM:

  • Make sure you're using Chrome, Firefox, or Safari

  • Allow screen recording permissions when prompted

  • Try refreshing the page and starting over

  • Contact our support team if problems persist

Your screen recording helps us identify and fix bugs much faster than text descriptions alone. Thank you for helping us improve our product!

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