CCD Refund Policy

Certified CyberDefender Course Refund Policy

Updated over a week ago

We at CyberDefenders are dedicated to your satisfaction and successful learning experience in our Certified CyberDefender course. Here’s our considerate and clear refund policy.

Our Refund Policy

  1. Refund Eligibility: Refunds are possible within 3 days of purchase, provided the course materials have not been accessed. Accessing materials signifies the start of our service.

  2. Scope: The policy applies even if you haven't started the course due to personal issues, a shift in preferences, or if the course does not meet your initial expectations.

  3. Requesting a Refund: For a refund, please contact our support within the stipulated period, clearly stating your reasons.

  4. Processing Refunds: Eligible refunds will be processed to your original method of payment within 14 working days.

  5. Non-Refundable Fees: Please note that certain administrative fees are not subject to refund.

  6. Making an Informed Decision: Before enrolling, we advise you to read "Intro to CCD" article and explore our course preview, which includes sample lessons and labs. This will give you a clear insight into what our course offers. This step will assist you in understanding the course content and structure, ensuring it meets your learning objectives.

  7. Technical Support: If you face technical challenges in accessing the course, reach out to us. We’re committed to resolving these promptly.

  8. Right to Refusal: CyberDefender reserves the right to decline a refund if the policy conditions aren’t met, with a clear explanation provided.

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