We at CyberDefenders are dedicated to your satisfaction and successful learning experience in our Certified CyberDefender course. Here’s our considerate and clear refund policy.
Our Refund Policy
Refund Eligibility: Refunds are possible within 3 days of purchase, provided the course materials have not been accessed. Accessing materials signifies the start of our service.
Scope: The policy applies even if you haven't started the course due to personal issues, a shift in preferences, or if the course does not meet your initial expectations.
Requesting a Refund: For a refund, please contact our support within the stipulated period, clearly stating your reasons.
Processing Refunds: Eligible refunds will be processed to your original method of payment within 14 working days.
Non-Refundable Fees: Please note that certain administrative fees are not subject to refund.
Making an Informed Decision: Before enrolling, we advise you to read "Intro to CCD" article and explore our course preview, which includes sample lessons and labs. This will give you a clear insight into what our course offers. This step will assist you in understanding the course content and structure, ensuring it meets your learning objectives.
Technical Support: If you face technical challenges in accessing the course, reach out to us. We’re committed to resolving these promptly.
Right to Refusal: CyberDefender reserves the right to decline a refund if the policy conditions aren’t met, with a clear explanation provided.